Narkk · Grievance Redressal
As per Consumer Protection (E-Commerce) Rules, 2020.
We take your concerns seriously. If you have an issue that hasn't been resolved through our standard support channels, you can escalate it to our Grievance Officer.
Grievance Officer Details
Name: Founder, Narkk India
Email: hello@narkk.in
Address: Narkk India, Chennai, Tamil Nadu, India
Response Time: Within 48 hours of receipt
How to Raise a Grievance
To ensure we can address your issue effectively, please email us with the following details:
- Your full name and contact number
- Your order number (if applicable)
- A clear and detailed description of your grievance
- Supporting documents, screenshots, or photos (if applicable)
Resolution Timeline
We are committed to resolving your concerns promptly:
- Acknowledgement: We will acknowledge your grievance within 48 hours.
- Resolution: We aim to resolve your grievance completely within 15 working days of receipt.
Escalation
If your grievance is not resolved to your satisfaction within the stated timeline, you have the right to approach external authorities:
- The National Consumer Disputes Redressal Commission (NCDRC)
- The Consumer Forum in your district
- The National Consumer Helpline (NCH): 1800-11-4000 (toll-free)